How to check the Abandoned Calls in ZIWO

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There are 3 different ways to retrieve the abandoned calls:

  • In the live section: Display the widget called “Total Abandoned Calls” to see the number of abandoned calls for the current day.
  • In the calls section: By using the filter “Only Abandoned calls” (more filters). This last method allows for a CSV export.
  • In the statistics section: By adding the dimension “Abandoned call” in any dashboard widget.
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