- Agents shifts: gives the details for each agent of the log in / log off in each status.
- Agent time split: gives the details of time for each agent spent in each status.
- Agent numbers: gives a mix of statistics (quantity and time) for each agent.
- Capacity: shows the % of answered calls vs the number of logged in agents
- Performance: gives a mix of statistics for each agent showing his performances
- Call reaction: Shows the split answered calls vs abandoned calls.
Estimated reading time: < 1 min